What delivery options are available?
Delivery options include either:
Standard / Next Day
Not all delivery options will be able to you. The options available depend on where you are located and where you are having your order delivered to along with the total weight of the order.
Has my order been dispatched yet?
As soon as your order is dispatched you will be sent an automatic email to confirm that it’s on the way to you.
Can I track my delivery?
If you have paid for a tracked service, in the email confirming that your order has been shipped, you will receive the tracking details to view on the couriers website
What happens if I am not home when my order is delivered.
UK deliveries:
If you are out at the time of delivery the courier, DHL should leave a card explaining where the parcel is being held and their contact details. If someone else is at the address they may sign for the parcel as the courier is contracted to deliver the parcel to the address stated, not the person. If you haven’t received your parcel or a card within the expected delivery time you can track your parcel using information provided in your dispatch email. If you require further assistance please contact a member of our Customer Service Team.
World deliveries :
We use various Couriers for worldwide deliveries – They will distribute the parcel outside of the UK, handing it to a reliable partner within your territory, usually your countries postal service. In most cases they will have left a card to highlight a failed delivery attempt and detail where the parcel is being held. Do you deliver to an alternate/work address.
What happens if the courier misplaces my parcel?
It is highly unlikely, but in the event of your parcel being lost by the courier, as the sender, we will be responsible for making the enquires and eventual claim for the lost items. This means that once the courier classes a parcel as lost we can process a replacement or refund immediately.
My parcel is damaged upon receipt?
If the outer packaging of your parcel is open or damaged we suggest you check all items are present and correct before signing for the parcel. If there are any problems with items missing or damaged please refuse delivery and then contact us straightaway and we take care of the issue and resolve.
I have received the wrong item?
In the unlikely event we send you an incorrect product, we will refund the cost of return postage back to us. Please send the product back to us by recorded delivery with a covering letter detailing what happened. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund (please include the receipt for postage in the parcel).
I have received a faulty item?
If the items are faulty upon receipt, please contact us as soon as possible so we can resolve this issue.
Returns
Our Returns Policy
All items supplied by ADV Sports are from official suppliers and are covered by the manufacturer’s warranty. You can return any item within 28 days of receipt for a refund of that item or to exchange it.
The items returned must be in their original condition, which includes all packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We do not offer a free returns service. However, if you return items for replacement, we will dispatch the replacement goods to you free of charge. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
If you wish to return goods for an exchange or refund please send the goods back in their original packaging with a courier of your choice. Please understand that we cannot accept COD’s or packages marked “Bill Recipient”. Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
Importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.
How do I return a product?
If you find that the product is unsuitable please return it in it’s original condition unused with all packaging and tags intact within 28 days of receipt for either refund or exchange. On the dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so we know what action to take. Please add a covering letter if you feel the need to add more information or it simply will not fit on the returns part of the dispatch note. We do not offer a free returns service. However, if you return items for replacement, we dispatch the replacement goods to you free of charge.
Please return the order to:
ADV Sports, Grove Park Centre, Grove Park Terrace, Harrogate, HG1 4BT
Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.